The Kapok Hotel Wuxi is on the Jinghang Canal and close to the Xihui Park. The hotel is only three kilometers away from the center of the city, making it convenient for business and leisure travelers. The train station is four kilometers away from the Kapok Hotel Wuxi. The Wuxi Airport is twenty kilometers from the hotel.

There are 180 standard rooms, business rooms, standard suites and deluxe rooms in the Kapok Hotel Wuxi. Each room has an IDD telephone, satellite TV, air conditioning, minibar, private bathroom, writing desk and high speed Internet access. Business rooms have a computer inside. Room and laundry service is available for a fee.

A large conference center in the hotel has fourteen different sized rooms that can accommodate parties between 10 and 500 attendees. Other amenities at the Kapok Hotel Wuxi include an onsite restaurant that serves Chinese and Western entrees and has ten private dining rooms. There is also a gym, a bar and a sauna. A library boasts over 1,000 books for guests to borrow.